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How tech usurped the word 'empathy'

Venture Beat - 19 Nov 2016 23:15
How tech usurped the word 'empathy' GUEST: Six years ago, during a tense job interview, an executive asked me what the most important trait was for a product leader. I responded, discerned the frustration in his movements, and then responded again. He cut me off. “No, no, no … the most important trait is empathy.” I left the interview dejected … and […]
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